Salary Range: $24.50 - $26.00 per hour

The pay range above represents the lowest possible rate for the position and the highest possible rate. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range.

If you are viewing this posting on a job site, please visit our company page and search for the opportunity to view the pay range: https://careers-mycmh.icims.com/jobs

Position Overview: 

The Concierge promotes a culture of safety, service excellence, and genuine hospitality by providing concierge services to patients, visitors, and guests throughout the hospital, including the front entrance, lobbies, and public areas. Serving as a greeter, screener, and navigator, the Concierge welcomes individuals arriving at the hospital, assists with wayfinding, and connects patients with Admitting staff or the appropriate service line. Working collaboratively with Admitting, Auxiliary, and Security teams, the Concierge contributes to a positive guest experience by demonstrating exceptional customer service standards and engaging with individuals in a caring, compassionate, and professional manner. The Concierge also serves as a resource to other staff by modeling and sharing effective customer service practices. This is a mobile position requiring movement throughout the facility and the use of mobile devices to facilitate service requests and support the needs of patients, visitors, and guests.

Minimum Qualifications:

• High school diploma or equivalent (GED)
• Bilingual in English and Spanish
• Excellent written and verbal communication skills
• Proficiency in operating mobile devices and computers
• Valid California driver’s license
• Current and ongoing Motor Vehicle Report (MVR) that meets the insurability requirements under Community Memorial Healthcare’s insurance coverage

Preferred Qualifications:

• Bachelor’s degree in Communications or a related field
• Two (2) years of experience in guest relations or customer service in a professional environment
• Proficiency in a third or additional language

Essential Functions and Responsibilities:

1. Serves as a primary point of contact for the guest experience by providing hospitality, general information, and wayfinding assistance to patients, visitors, and guests arriving at the hospital and throughout lobbies, waiting rooms, and public areas. Promotes service excellence and quality concierge services by assisting guests with non-clinical needs. Serves as a visible presence supporting safety and security by screening individuals and managing front drive and lobby activity to minimize congestion and noise while maintaining a welcoming and safe environment. Coordinates parking assistance with Security for individuals requiring additional support due to medical needs. Demonstrates familiarity with all safety, emergency, and building access policies and procedures and implements them as needed.
2. Utilizes mobile phones and other mobile devices to facilitate communication and coordinate service requests. Promptly and professionally answers incoming calls, provides appropriate greetings, directs calls, takes and distributes messages, assigns requests, or responds to inquiries as needed while maintaining exceptional customer service standards.
3. Serves as a navigator to guide patients, visitors, and guests throughout their hospital experience. Provides parking guidance, personally escorts individuals when operational demands permit, or connects them with appropriate escort services. Maintains positive working relationships with Auxiliary Department volunteers and provides assistance as needed. Responds to inquiries regarding the healthcare campus, available services, and the surrounding community.
4. Takes ownership of guest concerns by addressing and resolving issues whenever possible and escalating matters through the appropriate channels when necessary. Keeps the Lead or Supervisor informed of concerns and complaints and communicates patient-related concerns to the appropriate patient advocate.
5. Maintains a clean, organized, and welcoming environment throughout the arrival process by collaborating with various departments and team members to ensure front entrances, lobbies, and concierge desk areas are consistently presentable.
6. Provides recommendations and information regarding local activities, restaurants, lodging, and other community resources to patients, visitors, and their families. Demonstrates a welcoming, family-friendly, and service-oriented approach.
7. Handles sensitive situations with patience, compassion, professionalism, and discretion while remaining attentive to the needs of patients, visitors, and guests.
8. Assists with issuing visitor and vendor passes using manual and electronic systems in accordance with established procedures.
9. Assists individuals with lost and found inquiries by coordinating with appropriate departments, following established procedures, and facilitating the resolution of reported concerns.
10. Develops, contributes to, and participates in service enhancement initiatives that support the organization's culture of service excellence. Tracks, documents, and reports service activities and interactions as needed. Collects and shares examples of successful service experiences and opportunities for improvement to support ongoing staff development and service quality.
11. Demonstrates an understanding of Community Memorial Healthcare's Mission, Vision, and Values and consistently incorporates these principles into daily interactions with patients, visitors, guests, colleagues, and the community.
12. Performs door attendant responsibilities by assisting arriving and departing patients, visitors, and guests with entering and exiting Community Memorial Healthcare facilities, providing wayfinding assistance, and coordinating parking support as needed.
13. Performs screening responsibilities as trained, following established organizational protocols and applicable Centers for Disease Control and Prevention (CDC) guidelines for screening individuals entering the facility.
14. Operates a motor vehicle as needed to perform assigned duties in accordance with organizational policies and procedures.
15. Performs other duties as assigned.

Nationally Recognized. Community Focused.

Community Memorial Healthcare is proud to earn the 2026 Outstanding Patient Experience Award™ from Healthgrades, placing Community Memorial Hospital – Ventura among the top 15% of hospitals nationwide and one of only 13 hospitals in Southern California recognized for patient experience excellence. Extraordinary patient care begins with extraordinary teams.

View all of our awards and accreditations and learn more about us as you explore career opportunities with a team committed to compassionate, award-winning care.

Community Memorial Health System was established in 2005 when Community Memorial Hospital in Ventura merged with Ojai Valley Community Hospital. It is comprised of these two hospitals along with a network of primary and specialty care health centers serving various communities across west Ventura County. Our health system is a community-owned, not-for-profit organization. As such, we are not backed by a corporate or government entity, nor do we answer to shareholders. We depend on – and answer to – the communities we serve.

Community Memorial Healthcare Benefits

To help heal, comfort, and promote health for the communities we serve, Community Memorial Healthcare takes care of our community of employees so our local community can be cared for. That’s why we provide competitive benefits, along with great career choices, training, and leadership development. Our total rewards package provides benefits that support you and your family’s health and wellness in all aspects of life. From our top tier insurance plans to our employee assistance program, take advantage of what CMH has to offer so you and your loved ones can have peace of mind now and for years to come. CMH is here for you and your family every step of the way.

• Competitive Pay
• Shift Differentials
• In-House Registry Rates
• Fidelity 403(b) Retirement Plan
• Paid Time Off
• Medical (EPO/PPO), Dental, & Vision Insurance Coverage
• Voluntary Worksite Benefits
• Employee Assistance Program Available 24/7 (EAP)
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF)
• Recognition programs
• Employee service recognition events
• Home, Retail, Travel & Entertainment Discounts
• National Hospital Week and National Nurses Week celebrations

Community Memorial Healthcare is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. We strive to promote an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work in our community.

“We are an AA/EEO/Veterans/Disabled Employer”